Category Archives: Behavioral Finance

The Future of Retail Banking

Future of Retail BanksUSA Today ran a story in March on the changing nature of retail banking in America.  This sounds kind of boring, perhaps, but it has broad implications both for bank clients and, potentially, for investors.  The gist of the story is that banks are closing retail branches in small towns.  A lack of traditional banking services is not a rural phenomenon, however, with substantial populations of people in urban areas who do not use traditional banks.  For an informative interactive tool that allows you to explore the populations of people lacking key financial services, see here.  There is a substantial population of people who have little or no access to traditional bank services (the under-banked or the un-banked), and it would seem that this population is likely to continue to grow if banks close their smaller retail branches.  The solution, I believe, is that online banking services will serve the under-banked and un-banked, just as they have in the developing world.

In general, poorer households hold little if any assets in savings accounts and primarily use banks to cash checks.  Banks don’t make money from check cashing, so they have a hard time profitably serving these customers.  With interest rates at or near record lows, even bank clients with meaningful levels of savings provide little in the way of income to banks.  And banks, not surprisingly, are focusing on wealthier clients as the way to boost revenues.  The goal is to sell more profitable investing and financial planning services to wealthier clients.  As the large banks try to move up-market in terms of products and services that they offer, it seems likely that an increasing number of less-wealthy Americans are quite likely to have less access to traditional bank services.

What does the future of retail banking look like?  First, it seems inevitable that serving less-wealthy clients in physical branches will continue to be a relatively unattractive business.  Second, check cashing and payday lending businesses—alternatives to traditional banks–will probably continue to grow.  Lisa Servon, a professor of Urban Policy, argues that payday lenders provide a valuable service and that the industry is unfairly demonized.  If people need to borrow money and don’t have access to a traditional bank, a payday loan may be worth the cost.  Third, the increasing role of online banking and bill payment among the middle class reduces the time that customers spend in physical branches.  There are a range of perspectives on the future of retail banking (see here and here).

My belief is that physical retail bank branches will largely disappear.  If you really want or need to go to a physical branch – to access your safety deposit box, for example – you probably don’t mind driving.  Otherwise, what does the retail bank really provide that you cannot get online?  Bank analyst Dick Bove actually makes the case that quality customer service at branch locations is not necessarily even a good sign for investors.  He posits that bank employees generate more revenue for the bank by spending their time “selling products”, rather than by trying to solve problems for customers.

As the systems for mobile banking expand, this could dramatically help the un-banked and under-banked as well as displacing retail banking services for the more affluent.  In the developing world, for example, mobile banking (banking services provided via mobile phone) is already a dominant force.  Businesses can pay their employees via mobile banking, entirely removing the need to cash a physical check.  The M-Pesa mobile payment business now serves seventeen million people in Kenya alone.  Mobile payments were the fastest growing form of payments in China in 2013, totaling $1.6 Trillion.  There are also a host of non-banking firms that are providing services that look like banking. There is no obvious reason that some or all of these types of services cannot expand into the U.S. to serve the un-banked and then move up-market to replace some or all retail banking services to more affluent customers.  The current situation reminds me of a number of cases of technological innovation discussed in The Innovator’s Dilemma, the ground-breaking book by Clayton Christensen.  The book argues that new technologies first succeed not by displacing entrenched providers, but rather by first meeting the needs of an un-served population.  After the new technology has proven its worth, it then moves up-market to disrupt the traditional business model.  The current state of mobile banking is in serving the developing world, where people often have little or no access to traditional banks at all.  The enormous growth in these businesses suggests that the future is to move up the food chain.  Mobile payment technology and usage is growing in the U.S., albeit slower than expected.  Accenture projects that as much of 35% of retail banks’ revenues could be lost to a range of online services providers by 2020.  Given that retail banks in the U.S. are seeing their traditional businesses struggle along with  less use of their branch offices, coupled with a growing population of potential clients who the retail banks do not serve at all, mobile banking looks to me like the future of retail banking.

Is Twitter the Canary in the Coal Mine?

Investors are shrugging off the suggestion that stocks are over-valued or that the technology innovators are a one-way path to riches if the year-to-date performance of Tesla Motors (TSLA) and Facebook (FB) are any indication. Twitter’s stock (TWTR), which soared from a $45 closing price on its first day of trading (November 7, 2013) to a high of $73.30 on December 26, has fallen 32% since the start of 2014. Twitter is now trading at slightly below $45. Given the excitement surrounding the Twitter IPO less than six months ago, what does this apparent reversal of (expected) fortunes suggest? It is certainly too soon to conclude that a business model that made sense at the IPO has proven to be faulty. Does Twitter’s dramatic decline signal a shift in investors’ willingness to bet heavily on a future earnings stream that is almost impossible to predict? Continue reading

How Much Do You Need to Save for Retirement?

In the financial advisory business, one of the most pressing and controversial topics is how much money people need to save during their working years in order to provide for long-term retirement income.  The research on this topic has evolved quite a lot in recent years, and a recent issue of Money magazine features a series of articles representing the current view on this critical topic.  These articles, based around interviews with a number of the current thought leaders on this topic, deserve to be widely read and discussed.

The series of articles in Money kicks off with perspectives by Wade Pfau.  Pfau’s introductory piece suggests a difficult future for American workers.  A traditional rule-of-thumb in retirement planning is called the 4% rule.  This rule states that a retiree can plan to draw annual income equal to 4% of the value of her portfolio in the first year of retirement and increase this amount each year to keep up with inflation.  Someone who retires with a $1 Million portfolio could draw $40,000 in income in the first year of retirement and then increase that by 2.5%-3% per year, and have a high level of confidence that the portfolio will last thirty years.  It is assumed that the portfolio is invested in 60%-70% stocks and 30%-40% bonds.  The 4% rule was originally derived based on the long-term historical returns and risks for stocks and bonds.  The problem that Pfau has noted, however, is that both stocks and bonds are fairly expensive today relative to their values over the period of time used to calculate the 4% rule.  For bonds, this means that yields are well below their historical averages and historical yields are a good predictor of the future return from bonds.  The expected return from stocks is partly determined by the average price-to-earnings (P/E) ratio, and the P/E for stocks is currently well-above the long-term historical average.  High P/E tends to predict lower future returns for stocks, and vice versa.  For a detailed discussion of these relationships, see this paper.  In light of current prices of stocks and bonds, Pfau concludes that the 4% rule is far too optimistic and proposes that investors plan for something closer to a 3% draw rate from their portfolios in retirement.  I also explored this topic in an article last year.

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Economic Inequality

Income inequality is increasingly acknowledged as a key economic issue for the world.  The topic is a major theme at Davos this year.  Economic inequality is also an increasingly common topic in U.S. politics.

A new study has found that economic mobility does not appear to have changed appreciably over the past thirty years, even as the wealth gap has grown enormously.   The authors analyzed the probability that a child born into the poorest 20% of households would move into the top 20% of households as an adult.  The numbers have not changed in three decades.

On the other hand, there is clearly a substantial accumulation of wealth at the top of the socioeconomic scale.  The richest 1% of Americans now own 25% of all of the wealth in the U.S.  The share of national income accruing to the richest 1% has doubled since 1980.  In contrast, median household income has shown no gains, adjusted for inflation, since the late 1980’s and has dropped substantially from its previous peak in the late 1990’s.

Why is this happening?

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Is It Worth Betting on the ‘September Swoon’?

People have an understandable interest in patterns in stock market returns.  As we head into September, we can expect the inevitable articles about the so-called ‘September swoon.’  If you look at the period since 1926, the average return in September has been negative.  A 2011 paper in the Journal of Applied Finance concluded that the historical occurrence of negative returns for the stock market in September is so strong and consistent that it cannot easily be explained away.  There are a range of other so-called ‘calendar effects’ in which a specific time of the year, month, or week has historically delivered returns that are markedly different from the average across all periods.  There are no conclusive explanations for these effects and, in a rational world, these types of anomalies should not persist—but they do.  If they expect stock prices to decline in September, savvy speculators should start to sell in August in anticipation of this drop and this selling should dilute the eventual drop in September.  Over time, this type of effect should, in theory, disappear to investor anticipatory buying or selling.  Nonetheless, these effects remain prominent in historical stock prices. Continue reading

Parsing the Drop in the Japanese Stock Market

One of the most interesting market stories in the last week is the big drop in the Japanese stock market.  Japan is the third-largest economy in the world, ranked by GDP.  The values of the Japanese stock market, as measured by the Nikkei 225 index, dropped by 7.3% on May 23rd, and then suffered another fairly dramatic one-day decline of 3.2% on May 27th.

Over the last five sessions, the iShares MSCI Index ETF, EWJ, has dropped by almost 10% (see chart below). Continue reading

The Cost of Performance Chasing

As the market rally persists, many investors will no doubt be kicking themselves and wishing that they had bought in earlier.  Some will convince themselves that they better get on board or risk missing out on this bull market.  There are many good reasons to invest money, but choosing to get in because of the potential gains that you could have made is not one of them.  In the same way that people capitulate and sell out near market bottoms, there is also a big behavioral driver that seems to make people capitulate and join the herd towards the end of big bull markets.  I am not saying that we are poised for decline (I am not a good market timer), but simply noting that buy or sell decisions made on the basis of what you wished you had done last month or last year is often truly dangerous.  Continue reading